Refund Policy

At CarSmarti, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

Eligibility for Refunds:

• Refund requests must be made within 30 days from the date of purchase.

• The tracking device must be returned to us in its original condition.

Process for Refunds:

1. Initiate a Refund Request:

   • Contact our customer support team at [customer support email/phone number] to initiate a refund request. Please provide your order number and the reason for the return.

2. Return the Tracking Device:

   • Upon approval of your refund request, you will be provided with a return shipping address.

   • Carefully package the tracking device to avoid any damage during transit.

   • Ship the tracking device to the following address:

     CarSmarti Refund Department
     622 Banyan Trail, Suite 614B
     Boca Raton, FL 33431

     The customer is responsible for the cost of return shipping.

3. Inspection and Refund Issuance:

   • Once we receive the returned tracking device, our team will inspect it to ensure it is in its original condition.

   • If the device meets the return criteria, we will process your refund. The refund will be issued to your original payment method within 5-7 business days.

Important Notes:

• Refunds will only be issued after we receive and inspect the returned tracking device.

• Devices that are damaged, altered, or not in their original condition may not be eligible for a refund.

• Shipping and handling charges are non-refundable.

If you have any questions or need further assistance, please contact our customer support team at admin@CarSmarti.com. We are here to help and ensure your experience with CarSmarti is satisfactory.

Thank you for choosing CarSmarti.

This policy is effective as of 05/15/2024 and is subject to change. Please review the policy periodically for any updates.